1. Introduction

This Refund & Cancellation Policy outlines the terms under which payments made to Sustainable Management System Inc. (“we,” “our,” or “us”) are refunded, credited, or adjusted for our services, including training, certification, auditing, verification, and consultancy.

By making a payment through our website or any approved payment channel, you agree to this policy.

2. General Policy

  • Due to the nature of professional services, payments are generally non-refundable once service preparation or delivery has started
  • Any exception will be subject to review and approval
  • Approved refunds will be processed through the original payment method

3. Training Services – Refund & Cancellation

3.1 Cancellation Before Training

  • Cancellation made at least 5–7 days prior to the training date will be eligible for a full refund, after deduction of:
    • Payment gateway charges
    • Applicable government taxes (if any)

3.2 Late Cancellation (Short Notice)

  • Cancellation made within less than 5 days of the training date will not be eligible for direct refund
  • The paid amount will be converted into a credit balance, which:
    • Can be used for any future training
    • Will remain valid for 01 (one) year from the original training date

3.3 No-Show Policy

  • Participants who fail to attend the training (no-show) will not be eligible for refund
  • However, in cases of genuine emergency or humanitarian situations, requests may be considered upon review
  • If approved:
    • No cash refund will be provided
    • The amount will be issued as training credit, valid for 01 (one) year

3.4 Credit Usage Conditions

  • Training credit:
    • Is non-transferable (unless approved)
    • Must be used within the validity period
    • Can be adjusted against any available training program
    • Cannot be converted into cash

3.5 eLearning / Recorded Training

  • Once access to eLearning or recorded content is provided → Non-refundable

3.6 Rescheduling

  • Participants may request rescheduling subject to:
    • Availability
    • Prior notice
  • Additional charges may apply depending on timing and arrangement

4. Audit, Certification & Verification Services

  • Cancellation before audit planning → Partial refund may be considered
  • Cancellation after planning or scheduling → Non-refundable
  • After service delivery has started → No refund

5. Other Services

For consultancy or customized services:

  • Refund and cancellation terms will be governed by the specific agreement, proposal, or invoice
  • In case of conflict, those terms shall prevail

6. Refund Processing

  • Approved refunds will be processed through the original payment method
  • Processing time may vary depending on:
    • Payment gateway
    • Banking processes
  • Any transaction fees or gateway charges may be deducted from the refundable amount

7. Payment Gateway

Payments may be processed through third-party payment gateways such as SSLCommerz.

We are not responsible for:

  • Payment processing delays
  • Gateway errors
  • Banking system interruptions

8. Policy Updates

We reserve the right to update this policy at any time.
Updated versions will be published on our website.

9. Contact Information

For any refund or cancellation requests:

Sustainable Management System Inc.
Website: https://www.smscert.com
Email: info@smscert.com