Privacy Policy
Welcome to the official website of Sustainable Management System Inc. (SMS), including its regional operations under Sustainable Management System Bangladesh and other affiliated entities (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.smscert.com and any of its sub-domains (including, but not limited to, alumni.smscert.com, training.smscert.com, and other related platforms), interact with our services, or participate in our training programs, events, and digital systems..
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you fill out forms, register for training, subscribe to newsletters, or contact us, we may collect:
- Name, organization name, and designation
- Email address and phone number
- Billing and payment details (if applicable)
- Login credentials (if account-based access is provided)
b. Technical Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information (desktop, tablet, or mobile)
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies (for analytics and functionality)
c. Training & Event Information
If you register for a training or event, we may collect:
- Participant information (name, role, company, country)
- Attendance and feedback records
- Certificates or qualification details (where applicable)
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and improve our website and services
- To manage registrations for trainings, certifications, and events
- To process payments and issue invoices
- To send important updates, announcements, and service-related communications
- To comply with applicable laws, accreditation, and audit requirements
- To maintain security and prevent fraud
We do not sell, rent, or trade your personal information to third parties.
3. How We Share Information
We may share your information only in the following cases:
- With our authorized staff, trainers, and auditors involved in service delivery
- With accreditation and audit bodies (e.g., ASCB, APSCA, SLCP, SAI, or brand partners) as part of verification or compliance processes
- With service providers who support website hosting, data processing, and communication tools (bound by confidentiality agreements)
- When required by law, regulation, or government authority
4. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once the retention period expires, your data is securely deleted or anonymized.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features or functionalities of the site.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or delete your personal information
- Withdraw consent for data processing
- Request a copy of your stored information
- Lodge a complaint with a relevant data protection authority
To exercise these rights, please contact us at info@smscert.com.
8. External Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of such third-party websites.
9. Updates to This Policy
We may update this Privacy Policy periodically. All updates will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact: