Terms and Conditions

Welcome to Sustainable Management System Inc. (SMS), including its affiliated entities such as Sustainable Management System Bangladesh and all associated platforms operated under www.smscert.com and its sub-domains (collectively referred to as “we,” “our,” “us,” or “the Company”).

These Terms and Conditions (“Terms”) govern your access to and use of our websites, online platforms, digital applications, and any related services. By accessing or using www.smscert.com or any of its sub-domains, you agree to comply with these Terms. If you do not agree, please discontinue use of our website and services.

1. Use of the Website

You agree to use our website only for lawful purposes and in a manner that does not violate any applicable laws, regulations, or the rights of others. You must not:

  • Engage in any action that disrupts or interferes with the operation or security of the website.
  • Attempt to access restricted areas, data, or systems without authorization.
  • Use any automated means (such as bots or scrapers) to collect data or information from our platforms.

We reserve the right to suspend or terminate access to any user who violates these Terms.

2. Services

Sustainable Management System Inc. provides professional services, including but not limited to:

  • Certification and verification audits
  • Training and capacity-building programs
  • Consulting and advisory services on management systems and sustainability

Each service is governed by its own specific proposal, quotation, or agreement. By engaging our services, you agree to abide by the relevant terms stated in those documents.

3. Payment and Fees

  • Payments must be made as per the issued invoice or quotation, via bank transfer, cheque, or approved digital methods.
  • Applicable taxes (VAT, AIT, or local equivalents) must be deducted at source, and corresponding challan copies shared.
  • Delayed or incomplete payments may result in postponement or cancellation of services.

4. Intellectual Property

All content on www.smscert.com and its sub-domains — including but not limited to text, graphics, training materials, videos, logos, and documentation — is the exclusive property of Sustainable Management System Inc. or its licensors.
You may not reproduce, modify, distribute, or display any materials without prior written consent.

5. Confidentiality

We respect the confidentiality of client, trainee, and participant data. Any information shared during audits, training, or registration is treated as confidential and used only for professional and operational purposes. Limited disclosures may occur to accreditation or regulatory bodies as required by compliance obligations.

6. Limitation of Liability

While we strive to maintain accurate and reliable information, Sustainable Management System Inc. shall not be liable for any direct, indirect, or consequential damages resulting from:

  • Use or inability to use our websites or services;
  • Errors or omissions in website content;
  • Delays, interruptions, or unauthorized access;
  • Actions taken based on information provided on our platforms.

Use of our websites and services is at your own discretion and risk.

7. Cancellation and Refund Policy

Cancellations must be communicated in writing within the timeframe stated in the respective service or training agreement. Refunds, if applicable, will follow the conditions specified therein. Administrative or processing fees may be deducted where applicable.

8. External Links

Our websites may contain links to external or third-party sites for reference or convenience. We are not responsible for their content, security, or privacy practices. Access to such sites is at your own risk.

9. Data Protection

Your personal information is handled in accordance with our Privacy Policy, which applies to www.smscert.com and all its sub-domains. By using our platforms, you consent to the collection and use of your data as described therein.

10. Updates and Modifications

We may revise or update these Terms from time to time without prior notice. The revised version will be posted on this page with the updated effective date. Continued use of our websites constitutes acceptance of the revised Terms.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of New York, USA, and applicable international regulations. Any disputes shall be resolved under the exclusive jurisdiction of the competent courts in New York.

12. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us.