Apex Holdings Limited (AHL), a leading conglomerate with diversified interests in Frozen & Convenience Foods, Textiles & Apparel, and Chemicals & Agro businesses, has been a key player in Bangladesh’s manufacturing and export sector since its establishment in 1998. In its continuous effort to enhance management quality and drive operational excellence, AHL recently embarked on an internal assessment initiative, which led to the launch of the “Gap Analysis & Capacity Building” program.

In collaboration with Sustainable Management System Inc. (SMS), a renowned management system certification and assessment services provider based in the USA, AHL conducted a comprehensive Gap analysis to identify areas for improvement. This analysis provided valuable insights, allowing SMS to tailor training materials specifically designed to address the company’s needs.

As part of this program, SMS also assisted AHL in updating its “Grievance Handling Policy & Procedure,” ensuring a robust framework for addressing employee concerns and fostering a more productive work environment.

The training focused on two core objectives: effective grievance handling and enhancing overall productivity. By equipping employees and management with the necessary skills and tools, AHL aims to streamline communication, resolve issues efficiently, and create a positive, results-driven atmosphere in the workplace.

This initiative marks a significant step toward AHL’s commitment to continuous improvement, employee well-being, and sustainable growth, further solidifying its position as an industry leader in Bangladesh’s manufacturing and export sectors.