Name of the Session: UNGP Criteria of Effective Grievance Management System

Executive Summary:

An effective grievance management system is the best tool to establish a harmonious relationship between workers and management. An effective grievance management system can prevent devastating worker unrest and increase productivity by saving the production loss time and gaining the worker’s ownership towards the organization. United Nations Guiding Principles for Business and Human Rights is the best guiding tool to develop an effective grievance management system.

Learning Objective:

  • Terminologies
  • Ground of grievances
  • UNGP Criteria of Effective Grievance Management System
  • How to demonstrate effective implementation of UNGP criteria
  • How to verify the effectiveness of the grievance management system

Learning Path:

  • PowerPoint presentations
  • Team-building Exercises
  • Case studies
  • Q & A sessions
  • Roleplay

Course Agenda:

09.00 – 09.30 – Introduction, Ice Breaking activities, and Pre-course survey
09.30 – 10.00 – Terminologies
10.00 – 10.30 – Grounds of Grievances
10.30 – 10.45 – Morning Break
10.45 – 12.00 – UNGP Criteria of Effective Grievance Management System
12.00 – 12.45 – UNGP Criteria of Effective Grievance Management System (Continued)
12.45 – 13.45 – Lunch Break
13.45 – 14.45 – How to demonstrate implementation of UNGP Criteria
14.45 – 15.00 – Ergonomic Break
15.00 – 16.00 – How to verify the effectiveness of the implementation of UNGP criteria (Triangulation)
16.00 – 16.30 – Question and Answer session
16.30 – 17.00 – Post-course survey and closing remarks with handing over the certificate of attendance

Facilitator of the session:

Mr. Abdul Alim, President & CEO, Sustainable Management System Inc. (Click here to know more about the facilitator)

Training Method: In-person/Online

Language of the session: English

Registration: Please click here to enroll.